I had the great pleasure of hearing Kathleen Oliver, COO of Oliver Winery speak at a professional development workshop recently. In her position at the winery, Kathleen manages the retail operation of the business, oversees the activities of the tasting room, special events, and human resources so she communicates with a very large staff daily.
Kathleen offered these five tips for effective communication that I believe are universal to us all.
1. Get...



