'client service' tagged blog posts in My Story

The recession hit big law firms particularly hard. This past year has seen extensive layoffs and firms closing their doors. The traditional structure based on exorbitant billing rates and over staffed matters just doesn’t work anymore. To examine the changes law firms are grappling with as they try to serve their clients better, Bisnow, publisher of business-focused e-newsletters, invited Michael Helfer, General Counsel at CitiGroup, to discuss the new legal landscape...